• Mail Us On

    customerservice@911group.co.ke
  • Location

    23 Gatundu Road,Kileleshwa

Make a Call

0725628086 0732652487

911 GROUP IS AN EQUAL OPPORTUNITY EMPLOYER

CONTROLLER POSITION

This position reports to the Operations Officer and will perform the following duties amongst other responsibilities:-



  • Control vehicle movements to ensure appropriate emergency response.
  • Attend to all emergency needs and handling them to the clients’ satisfaction.
  • Conduct timely roll call for emergency response crews to confirm operational readiness.
  • Enter incidences correctly in the occurrence book for reference, follow up and resolutions.
  • Update clients details in the data base for subsequent reference and identification.
  • Receive and disseminate information/inquiries from clients to the relevant function/department to ensure resolution.
  • Liaise with the operations officer to cover guards’absence
  • Loads airtime to new units and non-updating units to ensure all units are functioning.
  • Coordinates visiting of new assignments by response crews for familiarization.
  • Initiate prompt recovery of all lost/stolen vehicles.
  • Ensure timely dispatch of response vehicles for purpose of attending to alarm activations.

The ideal candidates must have the following minimum qualifications:-



  • Diploma/Certificate in security management or its equivalent.
  • At least 1 year relevant experience in a Control room.
  • Exceptional communication skills, resourcefulness, Sales Skills.
  • Experience in the use of CCTV & Access control systems.
  • Good Experience in the use of two-way radio communication.
  • Excellent customer service skills – written and oral.
  • Knowledge of product portfolio
  • Excellent people handling skills (leadership skills).
  • Proficient computer skills in MS office.


Those who meet these qualifications should submit their applications together with detailed Curriculum Vitae (CV) and supporting documents clearly indicating their current placement and employment numbers to the Ag. Head of Human Capital or through hr@911group.co.ke to reach him by close of business on 09th June,2022.

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