Friday, 20th April 2018
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Frequently Asked Questions Cartrack

No – once you report our teams are dispatched to the current location as seen on our tracking the vehicles or aircraft concerned will be able to track the stolen or hijacked vehicle.

Return of the vehicle is by arrangement between the local police and Cartrack. Any vehicle that has been stolen or involved in a hijacking will have to go to a police pound. You would then collect your vehicle from the pound. Click here to find out more about our Vehicle Recovery process.

Thanks to Cartrack’s unique partnership with the Interpol and the Kenya Police, we have a powerful regional footprint, and with our own dedicated recovery teams situated all over the country.

The Cartrack ensures that the stolen vehicle actually identifies are with the police, which means the police will assit in apprehending the vehicle once the vehicle is in range of the Vehicle recovery teams. It is common for several police vehicles to be involved in a recovery as it increases the probability of an arrest being made.If you have any questions that are not answered here, please contact CARTRACK either via e-mail or Call our Call centre.

No, unless you provide them with your personal username and password

Please contact us. We will generate a new password for you.

The installation will usually take 3 hours or less depending on the characteristics of
the vehicle. Additional accessories may require more time.

No, it is not necessary to drill or damage the vehicle for the installation of the device.

Yes, the system works 24 hours a day, 7 days a week.

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