Tuesday, 20th February 2018

Frequently Asked Questions Cartrack

It is very important that you test your Cartrack Retrieve or Alert at least twice a year to ensure it is in good working order. If your unit is not working, we won’t be able to track your vehicle. Contact the Cartrack Call Centre.

The Cartrack unit can be fitted to a number of places on your vehicle. For security reasons, the unit and its location won’t be identified, even to the vehicle owner.

The unit is very well hidden so it is difficult to remove, and can only be deactivated by
Cartrack’s Secure Operating Centre.

Yes, including light commercial vehicles and heavy goods vehicles.

Cartrack’s technology has been tested worldwide for Electromagnetic Compatibility (EMC) and has been approved by a number of international organisations, and standards body that specifies the performance of radio equipment to be used in land mobile services. Cartrack units will therefore not interfere with the complex electronics found in modern vehicles, such as the vehicle’s management system, on board computers and mission critical (safety) computers, etc.

We recommend testing your Cartrack system at least twice a year, it is recommended that you test the unit after an accident or after any significant electrical work has been carried out on your vehicle. All Cartrack units come with a one-year manufactures guarantee.

There are a number of options available when selling your vehicle. You can sell thevehicle with the unit in it and the new owner will take over the monthly subscription, or you can re-install the unit in your new vehicle. If you choose to reinstall into your new vehicle, a charge will be levied for this service. Call the Cartrack Call Centre for more information.

Immediately contact Cartrack’s Call Centre. Remember, the quicker you contact us, the easier it is for us to recover your vehicle and hopefully make an arrest. Click here to find out more about the Cartrack vehicle recovery system.

The range of the signal will vary depending on the area. Our products rely on the GPRS/GSM network whose coverage is vast within the region. Our vehicles are fitted with locator and monitoring units that lead us to the location of your vehicle

No – once you report our teams are dispatched to the current location as seen on our tracking the vehicles or aircraft concerned will be able to track the stolen or hijacked vehicle.

Return of the vehicle is by arrangement between the local police and Cartrack. Any vehicle that has been stolen or involved in a hijacking will have to go to a police pound. You would then collect your vehicle from the pound. Click here to find out more about our Vehicle Recovery process.

Thanks to Cartrack’s unique partnership with the Interpol and the Kenya Police, we have a powerful regional footprint, and with our own dedicated recovery teams situated all over the country.

The Cartrack ensures that the stolen vehicle actually identifies are with the police, which means the police will assit in apprehending the vehicle once the vehicle is in range of the Vehicle recovery teams. It is common for several police vehicles to be involved in a recovery as it increases the probability of an arrest being made.If you have any questions that are not answered here, please contact CARTRACK either via e-mail or Call our Call centre.

No, unless you provide them with your personal username and password

Please contact us. We will generate a new password for you.

The installation will usually take 3 hours or less depending on the characteristics of
the vehicle. Additional accessories may require more time.

No, it is not necessary to drill or damage the vehicle for the installation of the device.

Yes, the system works 24 hours a day, 7 days a week.

Copyright © 2018 911. All Rights Reserved.
Joomla! is Free Software released under the GNU General Public License.